Frequently Asked Questions

Everything you need to know about your next glam haul.

What is your return policy?

Due to the affordable nature of our products, we do not offer returns or exchanges; all sales are final. If you receive a damaged or incorrect item, please contact our support team within 14 days.

Do you ship internationally?

Yes, we ship to most countries worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout.

Are ColourPop products cruelty-free?

Absolutely! We are 100% cruelty-free and do not test our products or ingredients on animals. Many of our products are also 100% vegan.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.

How should I store my Super Shock Shadows?

To keep our famous Super Shock formula creamy and pigmented, make sure to close the jar tightly after every use. Exposure to air can cause the unique formula to dry out.